Paula Gahan

As cabin crew for an international airline, I love working in first class. In the briefing room, when all the crew are scrambling to bag their favourite positions before the start of the flight, I make sure to insist I’m the first-class dolly for the day. Usually no one minds, as some people are averse

‘How do you cope with this?’ The poor woman is looking up at me with the big Bambi eyes I’ve seen grown men adopt when extreme turbulence hits. I have to say something comforting; it’s part of my job description as cabin crew. They even tell us what to say on the cabin crew training