Melissa Kite

Melissa Kite

The ugly side of AA

A lot has been going wrong lately in the support group I’ve been attending for more than 20 years. I wasn’t going to write about it, of course. But then a fellow member stuck her iPhone in my face at a meeting and filmed me. So rather than sitting here waiting for the footage to

The death of customer service

The ladies in the bank now wear badges telling you to Be Kind and not do anything that might upset them in any way. Be Kind is in big capital letters on this badge and beneath is a lot of small print explaining the well-known global problem of upset bank employees, which has reached such

I can trace all our problems back to Frankie Dettori

‘If you think about it, Frankie Dettori is to blame,’ said the builder boyfriend, because when things are really bad he deploys satire. One thing leads to another with horses, the joke goes, so we may as well trace our problems back as follows. If Dettori had not ridden a horse called Marienbard to victory

My farmhouse nightmare

From the veranda of a small Irish farmhouse, I looked out over the sun-drenched West Cork peninsula. All I could hear was the clank of the boat yard below. ‘How much is the booking deposit on this one?’ After two days of viewing farms, I was tired of asking this question. Conveyancing is different in

There is nothing speedy about speedy boarding

When my black passport arrived in the post, I decided to take a trip. I’m not a good flier, so the absence of foreign travel for three years had to be making my fear of flying potentially insurmountable. A one and a half hour flight to Cork felt manageable. The builder boyfriend had already been

The Lycra louts are back

‘That will be £7.50 please,’ said the girl in the bakery to the cyclist in black Lycra after he put a sandwich and a drink on the counter. By way of reply, he slapped down a fiver. He still had his aerodynamic hat on, and the straps and flaps on his booty feet. Click clack.

My revealing phone call from Ben Wallace

My phone buzzed and rang while I was doing the horses until I thought, fine, I’ll call the Defence Secretary back. I sat down on a picnic chair by the muck heap and dialled. He was extremely courteous. He just wanted to point out that he really didn’t want to be Prime Minister. The profile

The builder and I are done with Surrey

As he grouted the last tile, five years after the bathroom was finished, I knew the game was up. ‘I guess this is it,’ I said, as the builder boyfriend used a filler gun to bring about closure. This single ungrouted tile where the bath meets the wall has been something of a symbolic fight

A boiler service – spaghetti western-style

The British Gas engineers arrived in convoy, and the dust from their tyres flew into the air as they came down the track. If this boiler service had a theme tune it would be Ennio Morricone’s ‘The Good, the Bad and the Ugly’. The engineers parked up and got out of their vans in a

How I got one over on the chat bot

‘Your service contract has been completed,’ said someone or something from British Gas, in the chat box on its website. I had been watching the squiggly lines of the icon telling me a person or a bot was typing. When it finally spat that out as the reason I could not book an annual boiler

Rewilding will kill Waitrose

‘Do you care about the woodland? Do you care about the wildlife?’ shouted the bearded Woodland Trust volunteer from his table of tree-hugging paraphernalia set up outside Waitrose. He had pitched his camp – a trestle table covered in leaflets and bedecked with pictures of foxes and badgers – so close to the supermarket entrance

I demand my right to night

The LED streetlamp outside my house was fitted with a ‘compromise’ shield acceptable to a vegan that looked as if it had been made on Blue Peter using sticky-back plastic, and that was bad enough. But a few weeks later, we were sitting in our living room and the light from this streetlamp seemed almost

Why I don’t do WhatsApp

If I could ban one question ever being asked of me again it would be: ‘Are you on WhatsApp?’ I don’t know how many times I’ve answered this in the negative, 57,983 times at least, but the question just never stops being asked. Nobody wants to use even a fraction of a penny of the

The house names of Surrey tell a sad story

If you want to understand Surrey, look at the house names. Keepers’ Copse, Meadow View, Weavers, Highfields… What do all these names have in common? They describe something rural that used to be there before it was destroyed to make way for the house named after it. Surrey is where London will one day join

The village parking wars have taken an ugly turn

The dynamics of the village can only be understood with reference to what’s happening to the parking. Unless you study the parking, you have no way of understanding the village. Not really. You may think you understand it, but you are just scratching the surface of the alliances and enmities that make the village go

Katy Balls, James Heale and Melissa Kite

16 min listen

On this week’s episode, we’ll hear from Katy Balls on Boris Johnson’s plans to divide and conquer (0.33).After that, James Heale on the broadcast battle obsessing British media (6.20).And to finish, Melissa Kite on the politics of horse muck (11.16).Produced by Natasha FerozeEntries for this year’s Innovator Awards, sponsored by Investec, are now open. To

The politics of horse muck

‘You coming to help us poo pick?’ said my friend Terry, in a desperate sounding voice message. The builder boyfriend and I were lying in the garden having a well-earned sunbathe on Sunday, his only day off. Meanwhile, as we full well knew, the builder b’s fellow livery customers were hard at work shovelling horse