Real life | 8 January 2011
From our UK edition
‘Hello, Miss Kite, this is the RAC solutions centre.’ Oh, dear god, it’s all over, I thought. Nothing except the exact opposite of a solution ever comes out of a place called a solutions centre. I had hit a curb while driving over Chelsea Bridge and my front tyre was in shreds by the time I’d nursed the car to a side street. I abandoned it (it’s a convertible with no spare) and went to wait at a nearby friend’s house for the recovery people. For a while, however, I could not remember who I had breakdown cover with. This is because, like everyone else, I suspect, I have to change car insurance every year using price comparison websites guiding me towards increasingly improbable-sounding insurers in order to get a reasonable price. Why is this?