My battle with British Gas
By the time I got through to someone at British Gas to complain about them holding £491 of my money in credit, they were holding £924. This was made up of £858 of my own money plus £66 from the government support scheme, the first instalment of which had just hit my account. So there it was, nearly a thousand pounds sitting there, doing nothing, and the builder boyfriend and I were agonising over whether we could afford to go to West Byfleet for a kebab. British Gas had emailed me to inform me that it was giving me this £66 a month. And I had emailed back to complain
