My run-in with the GP receptionist
‘We don’t have an appointment for you!’ yelled the woman sitting behind the reception hatch. My 87-year-old father stared back at her. He had made this appointment at his local GP surgery in the Midlands and I had flown from Ireland to be with him and my mother when they attended it. We had the right day and time and he had the confirmation text to prove it. But the receptionist couldn’t find it on her system. ‘You need to move!’ she shouted at my father. ‘I’ve come a long way…’ I tried, to which she shouted back ‘Who are you!’ and didn’t wait for the answer. It wasn’t a