Sky

‘You’re probably excited about your new service and keen to start using it as soon as you can,’ said the email from BT, not quite taking the words out of my mouth. I’m sorry to be difficult, but I just want Wi-Fi. I don’t want to get excited. I’ve been excited numerous times over the years and it was, quite frankly, over-rated. I’m getting to the age when I really could do without excitement altogether. I would like to send some emails. And I’d like a land line to telephone my mum of an evening. I just don’t want to get stirred to the verge of hysteria about it. But

With so many last-straw moments to choose from in my house-moving experience, it is a close call to pick the very, very last. But I think the absolute last straw happened like this. I was sitting in my house surrounded by boxes, pretty much waiting for the removals lorry to turn up. With exchange only hours away, and completion two working days after that, my lawyer had phoned me a few hours earlier to make sure I had taken out buildings insurance on the new property. Yes, I told him. I had just put it on a credit card, a year’s worth paid up front, effective from that day. I

You know the feeling. Your head is turned by a good-looking broadband and phone deal but, after a while, things change. You belatedly discover the superficially attractive package included some unappealing habits, like the tendency to ‘review pricing from time to time’. And so the honeymoon would seem to be over for Sky Talk customers lured to switch from other providers by once keener call rates. Some existing Sky Talk customers – Sky won’t say how many – have been told their bills are going up by inflation-busting proportions from April. Line rental and calls to UK landlines are both rising by around 9 per cent from £17.40 to £18.99

It seems like a long time ago, but back in the day, when Sir John Major launched the National Lottery, there was a fair bit of sanctimonious tut-tutting from the liberal establishment: it was a tax on the poor who couldn’t be trusted to spend their own money, it encouraged gambling, it was just a bit vulgar. And all that. Well, how’s that drivel looking now? A shedload of Team GB golds later, and how do those who sneered at the lottery feel about it today? Notwithstanding Britain’s staggering achievements, the Games are not perfect, of course: there’s too much track cycling and way too many swimming events. And possibly

Growing up in my Mum’s house, Wogan was king. Throughout the 1980s leading lights like Stevie Wonder, Diana Ross and Sammy Davis Jr sat on his sofa and – vicariously – in our living room in Tottenham too. As well as its historic duty to ‘inform, educate and entertain’, the principle of universality has always been at the very heart of what the BBC stands for. Our most cherished cultural institution is at its root a universal service that must reflect all of Britain by virtue of the simple fact that it is funded by all Britons. In a multi-platform, digital age where more content is available than ever before

Foolishly, I have this wild notion that one day, if the stars align in my favour, I might be able to reduce my Sky subscription. I know, I know. What a crazy, idealistic dreamer I am. But I just feel it ought to be possible to watch television for less than a thousand pounds a year. I seem to remember, in the dark recesses of my brain, that once upon a time, far away in a wonderful utopia where TVs had big fat buttons, there used to be three channels with everything you wanted to see on them and no more bureaucratic or financial a nightmare to access this simple

‘Orange 1-1-8 thousand how may I help you?’ said the cheerful voice. Carefree as you like, I asked for the number for Sky customer services to report my parents’ broken digibox. This was back on Christmas eve morning. I had been walking the dog around Kenilworth Castle when my dad rang in a panic saying the Sky box had broken, and, well, we had rather hoped to watch some television over Christmas. So I took it upon myself to sit in my car and make a phone call to sort it out. But when I searched Sky’s website on my iPhone I could not find a number for customer services.

Don’t do it. Do not, whatever you do, even think about doing it. I was happy not doing it. And then I weakened and did it. And now I am living to bitterly regret it. I speak of switching my broadband provider, of course. Like any ‘switch’, it promised to be many things — cheaper, faster, shinier — and turned out to be a living nightmare. What made it worse was that my BT service was very good. It was expensive, but it worked. I remember the fateful day I decided to ditch it. I knew deep down it was the wrong thing to do. I loved you, BT broadband.

A slight change to the normal rules of engagement for this latest post in our ‘Right to reply’ series. Whereas these posts normally take issue with what your Coffee House baristas have written, this one takes issue with the post by the BBC’s Jon Williams that we put up yesterday. It’s by Al Jazeera’s Ben Rayner: In wars reputations of whole news organizations can be made or broken very quickly. And the spin on the result is almost as important as the reality. Undoubtedly the BBC took a fearful kicking in the press over its coverage of the fall of Tripoli in August. To the British papers, Sky’s Alex Crawford