Retail

Have you noticed it? The slide towards faux-friendliness and fake sincerity from the companies with whom we used to have an impersonal and transactional relationship. The deal used to be simple: we paid them, they did things or provided stuff, thank you and goodbye. If something went awry, we told them and, with luck, they fixed it. Feelings, other than occasional frustration, did not come into it. But in recent years, presumably inspired by American corporate culture, companies are no longer content with worming their way into our wallets. Now they want to commandeer the emotional part of our brains as well. They’ve done their research into behavioural science and

Home On Sunday 7 February, as the week began, 11,465,210 people in the United Kingdom had received a first vaccination against Covid-19 and 510,057 a second. Those aged 70 or over were invited to book a vaccination online or by telephone if they had not received one. Illegal immigrants were advised to register with a GP without risking deportation. South Africa, possessing a million doses of the Oxford-AstraZeneca vaccine, decided to suspend its use after a trial of 2,000 people (42 of whom developed Covid) seemed to indicate that it offered ‘minimal protection’ against mild and moderate cases; no one in the trial was old. Professor Jonathan Van-Tam, the deputy

The kitchen tap began dripping as if it knew perfectly well that this would land me in a predicament whereby I would have to brave a phone line. I tried a friend who is a plumber but he confirmed that getting a new valve would involve contacting the kitchen shop where I bought the tap, and he didn’t fancy it. ‘Fine,’ I said, ‘I’ll call them. But if I’m going to do the worst bit, then I might as well get him to fit it for nothing.’ By which I meant the builder boyfriend. My plumber friend agreed and then abandoned me to my fate. And so I dialled the

Home Supplies of the Pfizer vaccine (made in Belgium) were feared to be at risk from a declaration by the European Union health commissioner, Stella Kyriakides, that EU companies would have to ‘provide early notification whenever they want to export vaccines to third countries’. This came after AstraZeneca was said to be able to deliver by the end of March only 31 million of 80 million doses ordered by the EU. The company, with a factory in England, had undertaken to deliver two million doses a week to the UK. Nadhim Zahawi, the minister for vaccination, said that supplies were ‘tight’ but the mid-February target of 15 million vaccinations would

Many ingenious ways of evading Covid-19 have been devised to assist commerce, fewer to assist worship. In our next-door village, however, is Darvell, a large, longstanding Bruderhof community, part of a worldwide Anabaptist movement. Always welcoming to neighbours, they normally hold a carol concert in Advent. This year, such a thing is forbidden. Instead, the brotherhood devised a ‘Christmas Drive Through Darvell’. I slightly feared a gigantesque version of the dropsical Father Christmases and reindeer which people stick on their roofs, but I was wrong. At dusk on Saturday, we arrived with three generations of our family. The drive stretches well over a mile before exiting into another lane. It

Separating heroes from villains in the great retail survival struggle is like spotting bent coppers in Line of Duty — whose sixth series, I’m pleased to report, has just finished filming. The plot just keeps twisting. Sir Philip Green, as I said last week, is seen as an irredeemable baddie; and most commentators (though not usually me) put sportswear tycoon Mike Ashley in a similar category, as an opportunist with a track record as a harsh employer. But now here he is, trying through his company Frasers Group to launch a last-ditch rescue for Debenhams, despite having lost £150 million last year in previous pursuit of the department store chain.

Why is it so insanely difficult to buy a car? And especially if you are a woman? Part of the trouble is that car salesmen are a particularly unreconstructed breed of men who think ‘lady’ customers will be more interested in the size of the vanity mirror than the fuel consumption. But it’s not just that — it’s the fact that they treat the transaction with all the pomp and gravitas of applying for a half-million-pound mortgage. This started back in February when I left a party (remember those?), got into my Volkswagen and set off into St James’s. Somehow I pressed the accelerator instead of the brake and drove