Retail

Stop harassing me to review everything I buy

The email landed in my inbox one afternoon, as I frantically sandwiched work in between feeding the dog and doing the school run, its subject saying: ‘A quick reminder for you, Antonia Hoyle.’ Oh God, what now? Had I forgotten to pay a bill? Missed a deadline? It was worse. I hadn’t left a review for a company I’d purchased skincare supplements from – and six days after their initial request, they sounded disappointed, adding reproachfully: ‘We would like to remind you that writing a review of your experience will help us improve our customer satisfaction.’ Presumably they were referring to customers other than me, because, having already forked out

Best of British: Christmas gifts for under £20

Christmas shopping has its challenges at the best of times. Oxford Street crowds and high street tat; Black Friday generating more excitement than a White Christmas. And this year will, for many, be more challenging than ever. Who needs the Grinch when the cost-of-living monster threatens to steal Christmas? When looking to keep down the cost of presents, gravitating towards well-known British heritage brands might seem counterintuitive. The ‘big box’ instinct sometimes kicks in: the bigger the package the more expensive it’ll look under the tree, we reason. And many of us are guilty of buying presents that are more gimmicky and flashy than genuinely likely to get good use.

The curious story of Ann Summers

I always thought that ‘Ann Summers’ was one of those made-up names created by corporate brains, like Dorothy Perkins and Ted Baker. But it turns out that Ms Summers was an actual person.  The store’s founder Michael Caborn-Waterfield named his first shop after his 19-year-old secretary Annice Summers. ‘Dandy Kim’, as he was known, had been a roguish figure around post-war London, a gentleman adventurer who’d smuggled guns into Cuba, dated Diana Dors and served time in a French jail. Described in Jeremy Scott’s memoir Fast and Louche: Confessions of a Flagrant Sinner as ‘an amusing, good-looking man’ who ‘seemed to take nothing entirely seriously’, this one-time actor and trader in black-market nylons opened his first ‘sex shop’ near Marble Arch in 1970.  During our

How the coffee subscription ruined Pret

I have a deep-seated hatred of the hospitality QR code. It ripped through the industry as part of questionable social-distancing initiatives during the pandemic, taking the place of menus and human interaction – and has stubbornly refused to disappear, making my heart sink when I find one sellotaped to the table of a bar or restaurant. However, there’s one hospitality QR code that I found myself developing a fondness for – the one that comes with Pret a Manger’s coffee subscription. Launched in September 2020, the scheme is a financial godsend for coffee addicts. For £25 a month, subscribers can order up to five ‘barista-made’ drinks per day (coffees, teas,

In praise of farm shops

As a city-dweller for 34 years, I am used to the hustle and bustle of other people. Cars, sirens, strangers chatting in the street: it’s the background noise of everyday life, a comforting reminder that you’re never alone. So when I moved to the Suffolk countryside in April last year, I found it a bit of a shock. Pregnant, freelance, with a husband often in London for work, I had a two-year-old for company, few friends and a big empty house overlooking fields, sky – and not much else. It’s a 20-minute drive to the nearest town, and there’s nothing but a ramshackle pub in walking distance. We switched to

‘Christmas creep’ has gone too far this time

For sale in the village shop last week: punnets of locally-grown strawberries, multicoloured bucket-and-spade sets, postcards featuring British beach scenes… and no fewer than 14 varieties of Christmas bauble. Down the street at the Post Office, you can buy Christmas cards, tinsel – in green, red or sparkly silver – and wrapping paper festooned with candy canes. The garden centre, meanwhile, is doing a roaring trade in tins of festive shortbread (expiry date: 26 October). Christmas, so the saying goes, comes but once a year. And this year, it seems to have come during a baking hot August. Before you suggest I live in a sort of Yuletide wormhole, it’s happening

What’s Helsinki’s nightlife like?

Finnish lines Finnish Prime Minister Sanna Marin said she had taken a test for illegal drugs after being filmed at a party at which some people were shouting ‘flour’ – Finnish slang for cocaine. What’s Helsinki’s nightlife like? — The Hostelworld website identifies a Helsinki venue, Kaiku, as one of its 20 top clubs in the world. — Insider.com names Helsinki as the second best city in the world for socialising. — However, Finder.com rated Helsinki as the 16th most expensive city in the world in which to buy a pint, although it did come out cheaper than Oslo and Stockholm. Screen out Cineworld was reported to be on the

How to save Oxford Street – and your high street

Oxford Street is ‘a dinosaur district destined for extinction’, says Marks & Spencer boss Stuart Machin – whose plan to replace its ‘flagship’ Marble Arch store with a new ten-storey retail and office block has been referred to a public inquiry by Michael Gove as Housing Secretary, despite winning approval from Westminster council. Machin points out that his real flagship nowadays is M&S’s website, which accounts for a third of the group’s clothing and home sales, while much of its pre-second-world-war store estate stands in sad need of repurposing or right-sizing. And he’s not wrong about the decline of what used to be Britain’s premier shopping boulevard – with its

My approach to wine? Wishful drinking

I fancy myself as a bit of an oenophile and during the lockdowns, when my local branch of Majestic was forced to close, I joined The Wine Society and started buying wine from a variety of online sellers such as Vivino and Goedhuis & Co. The upshot is that I get three or four emails a day from these companies and have become an expert in deconstructing their sales patter. The common theme is to coddle the self–deception of the buyers that they aren’t full-blown alcoholics – heaven forfend! – but are obsessed with wine for some other, entirely respectable reason. For instance, Goedhuis is currently promoting a ‘platinum selection

How profitable are Britain’s biggest oil companies?

A slip of the tongue George W. Bush condemned a political system where one man could wage a ‘brutal and unjustified invasion of Iraq’ before correcting himself and saying ‘Ukraine’. Some other Freudian slips by US politicians: – In the 2012 US election Senator John McCain, who had been the Republican candidate four years earlier, made a speech in which he attempted to look forward to a Mitt Romney presidency, but somehow managed instead to say: ‘I am confident that with the leadership and the backing of the American people, President Obama will turn this country around.’ – At another event in the same election, Romney himself introduced his running

Why nothing ever comes ‘for free’

‘It’s not as nice as it looks,’ said my husband, not leaving time to look it in the mouth before wolfing down the lemon and sultana Danish that I had thoughtfully bought him, reduced on account of its age. ‘Every day in this store,’ the till at Marks & Spencer’s had told me in a tone indicating that I might be interested, ‘someone gets their shopping for free.’ Yes, I thought, it must be that bloke that exits pursued by the security man. I thought other things too, since I am afflicted by what the French call déformation professionnelle and tend to sub-edit other people’s utterances – those of machines

Could Haldane have helped save us from inflation?

Would Andy Haldane, the economist who left the Bank of England to run the Royal Society of Arts, have made a better governor than Andrew Bailey? You might be thinking that Daffy Duck would have made a better fist than Bailey of combatting the cost of living crisis. But seriously, Haldane was an outsider (backed by this column) in the race won by Mark Carney in 2012, and Dominic Cummings reportedly wanted him to follow Carney in 2020. He’s a brilliant real-world observer and it’s poignant to know that, though he warned Monetary Policy Committee colleagues early last year to brace for inflation, it has ‘surpassed my worst expectations’. He

Is ours the oddest high street in the land?

The window of the new shop was as brightly coloured as a circus entrance, and stuffed full of items bearing no relation to each other, from chocolates and candles to vases and old chairs. The unusual name, too, made the place seem like it might have some mystical, hidden purpose. The builder boyfriend wandered over the road from our house to explore this latest niche store to open up in the village. When he came back he said: ‘Do you remember Papa Lazarou from League of Gentlemen?’ I do indeed remember the demonic circus character who featured in four episodes of the TV show. He would bang on people’s doors

Why are so many classic British brands going downmarket?

Huntsman, at No. 11 Savile Row, was once an understated beacon of good taste. But if you visit today, you are likely to be met by a gaggle of tourists posing for selfies in front of the window across which is splashed in very large letters: ‘The King’s Man, only in cinemas now.’ The tailor, which dressed the Duke of Windsor in his bachelor days, provides both the inspiration and location for this fun, if silly, spy movie franchise, the latest of which stars Ralph Fiennes. Unfortunately, cinematic fame has led to the brand losing its bearings. Pop inside and you are confronted by a selection of what can only

Why cash is still king to me

I recently set out on a simple mission: to break the £10 note in my purse so I’d have a five to put in the church collection plate on Sunday. My first attempt backfired. The café, where my order was delivered with an eye-roll of metro disdain, no longer accepted cash payments. I sat at one of their pavement tables, drinking the single macchiato I’d neither wanted nor needed, and considered my next move. I’m aware that cash is now regarded as a grubby anachronism. All those hands it passes through! Eww! Of the two churches I attend, one has stayed ahead of this trend and installed payment terminals in

Are banking apps luring young people into debt?

Last month, my bicycle got a flat tyre. ‘Both of those tyres are gonna need replacing and you’ve knackered your sprockets,’ huffed the bike man. The bill came to £230. It’s the kind of irritating expense that means I run out of beer money a week before payday. I’ve always assumed I’m a reasonably normal spender. Work pays me, the money gradually disappears over the month, with hopefully a bit left over for my Isa. I’m vaguely aware that something exists called a ‘credit card’, but my parents always made clear to me that if you don’t have the money for something, don’t buy it. Where I differ from older

The problem with online property searches

In 1966, the legendary adman David Ogilvy set out to buy a home in France. He boarded a transatlantic liner to meet a French estate agent who had a perfect house waiting for him in Paris, but while still in mid-ocean he heard he had been gazumped. There were presumably other houses on sale in Paris at the time, but it seems the agent did not show David any of them. Instead he suggested they board a train to Poitiers, 200 miles away, to an area David later described as ‘the South Dakota of France’. On the banks of the Vienne stood a decaying 13th-century château with around 30 bedrooms

How to solve the looming pigs-in-blankets crisis

This is getting serious. Never mind global shortages of microchips, plastics, copper and container ships; now we’re running out of pigs in blankets. The British Meat Processing Association says its members are so understaffed that annual production of 40 million packs of this popular pork item for the Christmas market is under threat. The British public have so far stoically accepted occasional empty supermarket shelves as a pandemic knock-on, to be blamed in part on necessary pinging of key workers and delivery drivers and in part on neighbours’ stockpiling, rather than on systemic government cock-up. But if the succulent sausage-in-bacon delicacy is nowhere to be found, trouble will surely follow.

Why filling Father Christmas’s sack will cost more this year

Bank of England governor Andrew Bailey looks increasingly uncomfortable as inflation notches upwards from ‘nothing to worry about’ towards the Bank’s latest prediction of a decade-high 4 per cent peak later this year and a possible ‘Oops, we’re back to the 1970s’ if spiralling wage and price pressures confound the forecasters. I wrote last week about the UK’s lack of lorry drivers, but that’s just one of many bottlenecks that need unblocking, as Bailey says, to bring ‘a wave of supply back on to the market’ and quell the blip. More significant globally, and much more difficult to resolve, is the logjam of shipping. The composite World Container Index published

Will a John Lewis home be up Boris and Carrie’s street?

The Financial Times carried a curious story at the weekend about ‘the secretive process to elect the Lord Mayor of London’ being ‘thrown into disarray’ by ‘objections from some City leaders’ to the candidacy, for 2022, of Nick Lyons — who has just been elected as one of the City’s two sheriffs but who happens to be an Irish citizen. Lyons’s unnamed opposers say City rules have always required the Lord Mayor to be a British citizen. The City Corporation, the Square Mile’s local authority, says it has legal advice to the effect that Lyons is not disqualified, EU citizens being permitted to stand in UK local elections. The FT