Retail

How to save Oxford Street – and your high street

Oxford Street is ‘a dinosaur district destined for extinction’, says Marks & Spencer boss Stuart Machin – whose plan to replace its ‘flagship’ Marble Arch store with a new ten-storey retail and office block has been referred to a public inquiry by Michael Gove as Housing Secretary, despite winning approval from Westminster council. Machin points out that his real flagship nowadays is M&S’s website, which accounts for a third of the group’s clothing and home sales, while much of its pre-second-world-war store estate stands in sad need of repurposing or right-sizing. And he’s not wrong about the decline of what used to be Britain’s premier shopping boulevard – with its

My approach to wine? Wishful drinking

I fancy myself as a bit of an oenophile and during the lockdowns, when my local branch of Majestic was forced to close, I joined The Wine Society and started buying wine from a variety of online sellers such as Vivino and Goedhuis & Co. The upshot is that I get three or four emails a day from these companies and have become an expert in deconstructing their sales patter. The common theme is to coddle the self–deception of the buyers that they aren’t full-blown alcoholics – heaven forfend! – but are obsessed with wine for some other, entirely respectable reason. For instance, Goedhuis is currently promoting a ‘platinum selection

How profitable are Britain’s biggest oil companies?

A slip of the tongue George W. Bush condemned a political system where one man could wage a ‘brutal and unjustified invasion of Iraq’ before correcting himself and saying ‘Ukraine’. Some other Freudian slips by US politicians: – In the 2012 US election Senator John McCain, who had been the Republican candidate four years earlier, made a speech in which he attempted to look forward to a Mitt Romney presidency, but somehow managed instead to say: ‘I am confident that with the leadership and the backing of the American people, President Obama will turn this country around.’ – At another event in the same election, Romney himself introduced his running

Why nothing ever comes ‘for free’

‘It’s not as nice as it looks,’ said my husband, not leaving time to look it in the mouth before wolfing down the lemon and sultana Danish that I had thoughtfully bought him, reduced on account of its age. ‘Every day in this store,’ the till at Marks & Spencer’s had told me in a tone indicating that I might be interested, ‘someone gets their shopping for free.’ Yes, I thought, it must be that bloke that exits pursued by the security man. I thought other things too, since I am afflicted by what the French call déformation professionnelle and tend to sub-edit other people’s utterances – those of machines

Could Haldane have helped save us from inflation?

Would Andy Haldane, the economist who left the Bank of England to run the Royal Society of Arts, have made a better governor than Andrew Bailey? You might be thinking that Daffy Duck would have made a better fist than Bailey of combatting the cost of living crisis. But seriously, Haldane was an outsider (backed by this column) in the race won by Mark Carney in 2012, and Dominic Cummings reportedly wanted him to follow Carney in 2020. He’s a brilliant real-world observer and it’s poignant to know that, though he warned Monetary Policy Committee colleagues early last year to brace for inflation, it has ‘surpassed my worst expectations’. He

Is ours the oddest high street in the land?

The window of the new shop was as brightly coloured as a circus entrance, and stuffed full of items bearing no relation to each other, from chocolates and candles to vases and old chairs. The unusual name, too, made the place seem like it might have some mystical, hidden purpose. The builder boyfriend wandered over the road from our house to explore this latest niche store to open up in the village. When he came back he said: ‘Do you remember Papa Lazarou from League of Gentlemen?’ I do indeed remember the demonic circus character who featured in four episodes of the TV show. He would bang on people’s doors

Why are so many classic British brands going downmarket?

Huntsman, at No. 11 Savile Row, was once an understated beacon of good taste. But if you visit today, you are likely to be met by a gaggle of tourists posing for selfies in front of the window across which is splashed in very large letters: ‘The King’s Man, only in cinemas now.’ The tailor, which dressed the Duke of Windsor in his bachelor days, provides both the inspiration and location for this fun, if silly, spy movie franchise, the latest of which stars Ralph Fiennes. Unfortunately, cinematic fame has led to the brand losing its bearings. Pop inside and you are confronted by a selection of what can only

Why cash is still king to me

I recently set out on a simple mission: to break the £10 note in my purse so I’d have a five to put in the church collection plate on Sunday. My first attempt backfired. The café, where my order was delivered with an eye-roll of metro disdain, no longer accepted cash payments. I sat at one of their pavement tables, drinking the single macchiato I’d neither wanted nor needed, and considered my next move. I’m aware that cash is now regarded as a grubby anachronism. All those hands it passes through! Eww! Of the two churches I attend, one has stayed ahead of this trend and installed payment terminals in

Are banking apps luring young people into debt?

Last month, my bicycle got a flat tyre. ‘Both of those tyres are gonna need replacing and you’ve knackered your sprockets,’ huffed the bike man. The bill came to £230. It’s the kind of irritating expense that means I run out of beer money a week before payday. I’ve always assumed I’m a reasonably normal spender. Work pays me, the money gradually disappears over the month, with hopefully a bit left over for my Isa. I’m vaguely aware that something exists called a ‘credit card’, but my parents always made clear to me that if you don’t have the money for something, don’t buy it. Where I differ from older

The problem with online property searches

In 1966, the legendary adman David Ogilvy set out to buy a home in France. He boarded a transatlantic liner to meet a French estate agent who had a perfect house waiting for him in Paris, but while still in mid-ocean he heard he had been gazumped. There were presumably other houses on sale in Paris at the time, but it seems the agent did not show David any of them. Instead he suggested they board a train to Poitiers, 200 miles away, to an area David later described as ‘the South Dakota of France’. On the banks of the Vienne stood a decaying 13th-century château with around 30 bedrooms

How to solve the looming pigs-in-blankets crisis

This is getting serious. Never mind global shortages of microchips, plastics, copper and container ships; now we’re running out of pigs in blankets. The British Meat Processing Association says its members are so understaffed that annual production of 40 million packs of this popular pork item for the Christmas market is under threat. The British public have so far stoically accepted occasional empty supermarket shelves as a pandemic knock-on, to be blamed in part on necessary pinging of key workers and delivery drivers and in part on neighbours’ stockpiling, rather than on systemic government cock-up. But if the succulent sausage-in-bacon delicacy is nowhere to be found, trouble will surely follow.

Why filling Father Christmas’s sack will cost more this year

Bank of England governor Andrew Bailey looks increasingly uncomfortable as inflation notches upwards from ‘nothing to worry about’ towards the Bank’s latest prediction of a decade-high 4 per cent peak later this year and a possible ‘Oops, we’re back to the 1970s’ if spiralling wage and price pressures confound the forecasters. I wrote last week about the UK’s lack of lorry drivers, but that’s just one of many bottlenecks that need unblocking, as Bailey says, to bring ‘a wave of supply back on to the market’ and quell the blip. More significant globally, and much more difficult to resolve, is the logjam of shipping. The composite World Container Index published

Will a John Lewis home be up Boris and Carrie’s street?

The Financial Times carried a curious story at the weekend about ‘the secretive process to elect the Lord Mayor of London’ being ‘thrown into disarray’ by ‘objections from some City leaders’ to the candidacy, for 2022, of Nick Lyons — who has just been elected as one of the City’s two sheriffs but who happens to be an Irish citizen. Lyons’s unnamed opposers say City rules have always required the Lord Mayor to be a British citizen. The City Corporation, the Square Mile’s local authority, says it has legal advice to the effect that Lyons is not disqualified, EU citizens being permitted to stand in UK local elections. The FT

Why private equity sharks are shopping at Morrisons

The late Sir Ken Morrison — founder of the eponymous supermarket chain that’s the latest UK target for US private equity — had the blunt manner of the Yorkshire cattle farmer he became in reluctant retirement after he was ousted by his own board. Criticising his successors from the floor at one of his last AGM attendances, he roared: ‘I have 1,000 bullocks… but you’ve got a lot more bullshit than me.’ So I’m sorry he’s not around to accost the suits from the New York firm of Clayton, Dubilier & Rice (and their adviser, former Tesco chief Sir Terry Leahy) on the intentions behind the takeover bid that sent

Is Farrow & Ball’s business model flaking?

The happiest thing that happens in May is the coming into leaf of my long beech hedge. The shift from brown to green symbolises, for me, an annual economic revival — of openings, reopenings and entrepreneurial optimism. This year, after April’s frosts on the end of a dismal winter, it was especially welcome. And as revival collides with new fears of ‘the Indian variant’, I’m clinging to optimism while watching for new-season winners and losers. In that spirit, I’ll make this column a collage of consumer themes. First — though I’m not sure what this symbolises — a friend tells me he celebrated relative freedom by driving to Bicester Village

The insidious creep of corporate friendliness

Have you noticed it? The slide towards faux-friendliness and fake sincerity from the companies with whom we used to have an impersonal and transactional relationship. The deal used to be simple: we paid them, they did things or provided stuff, thank you and goodbye. If something went awry, we told them and, with luck, they fixed it. Feelings, other than occasional frustration, did not come into it. But in recent years, presumably inspired by American corporate culture, companies are no longer content with worming their way into our wallets. Now they want to commandeer the emotional part of our brains as well. They’ve done their research into behavioural science and

The importance of gossip (according to the ancients)

Gossip appears to be good for the mental health. That should make the females of the ancient world some of the healthiest people around. Not that men did not gossip. The essayist Plutarch (c. ad 100) wrote disapprovingly of the ‘adulteries, seductions, family quarrels and lawsuits’ they loved to hear about (barbers’ shops were especial hotbeds of gossip); but his big gripe was that they were such bores. He described one droning on to Aristotle, and indulgently adding how amazing his stories were. Aristotle replied: ‘What is amazing is that anyone with feet puts up with you.’ Another crasher, after a long rigmarole, said: ‘I’ve bored you, philosopher.’ Aristotle replied:

Can the ‘next Bicester Village’ take off without tourists?

Retail footfall will be the first measure of recovery this spring. Everywhere I look, from central London to small-town Yorkshire, shopkeepers who survived the winter cull have been dusting their counters, cleaning their windows — and waiting in their doorways for the crowd of customers who have accumulated £150 billion of savings during lockdown and, despite the cornucopia of online offerings, can’t wait to start browsing and shopping for real again. Indications were mixed at the beginning of the week, with numbers still down on pre-pandemic levels, but at least the stock market is buying the theory. The FTSE 350 General Retailers index, which includes the likes of Dixons Carphone, Dunelm,

Can John Lewis and Waitrose really remain partners?

Historians of unforeseen crises talk about ‘chaos theory’ and the ‘butterfly effect’, in which a small perturbation far away — the flapping of a butterfly’s wings in Australia, as it were — have impacts across much larger connected systems. More usually applied to weather events, the theory had its 2008 moment when the collapse of AIG, a US insurer whose name meant little over here, threatened to cripple so many banks that, without immediate bailouts, our high street ATMs (we were told) might have been switched off there and then. Let’s hope Greensill Capital, a little-known ‘shadow bank’ created by former Queensland sugar farmer Lex Greensill, doesn’t turn out to

Portrait of the week: A royal baby, Boohoo buyouts and France legalises lunch al desko

Home On Sunday 7 February, as the week began, 11,465,210 people in the United Kingdom had received a first vaccination against Covid-19 and 510,057 a second. Those aged 70 or over were invited to book a vaccination online or by telephone if they had not received one. Illegal immigrants were advised to register with a GP without risking deportation. South Africa, possessing a million doses of the Oxford-AstraZeneca vaccine, decided to suspend its use after a trial of 2,000 people (42 of whom developed Covid) seemed to indicate that it offered ‘minimal protection’ against mild and moderate cases; no one in the trial was old. Professor Jonathan Van-Tam, the deputy