Manners

Q. I have a public profile and have always looked after my personal presentation, but my identical twin has never bothered with hers. She wouldn’t dream of covering up the broken veins on her cheeks and her hair is quite grey and frizzy. Now I’m getting married and worry that my sister’s appearance could cause some of the clients I’ve invited to rethink my ‘relevance’. What should I do, Mary? – Name and address withheld A. Explain to your twin that after you had paid for a hair and make-up artist for the wedding, you came under pressure from a colleague whose hair and make-up-artist daughter could get urgently needed publicity

Q. I recently joined our gardener during his tea break and asked: ‘What news? He replied: ‘We went to see Dad in his coffin yesterday – he looked very smart in his suit. It is amazing what they can do these days.’ I was quite unable to think of a suitable response – and still cannot. Any thoughts, Mary? — R.H., Cheltenham A. One good all-purpose response in these situations is to nod and murmur: ‘So they say… So they say…’ Q. I am a moderately successful journalist and sometimes friends ask me to help their children enter the trade. The problem is: after initial contact, usually by text or

Q. I have got myself in a pickle. My boss was given a bottle of Louis Roederer Cristal by a client. It came in a very smart presentation box. I thought it would be funny to open it and replace the champagne with a bottle of fizzy water. My boss duly took it home and I waited several days, expecting him to come in one morning laughing and saying: ‘Where is it?’ Alas, silence. So in passing I nudged him with a grin on my face and said: ‘How was the champagne?’ He then told me he had fallen out with a childhood friend and they had not spoken since

Q. My wife and I live in a grace-and-favour house with beautiful gardens, of which our landlord is justly proud. He employs a full-time gardener to tend the grounds around the big house and also around our cottage. The gardener has recently developed a habit of using petrol-powered tools, such as strimmers and lawn mowers, at increasingly antisocial hours, including a recent 6.50 a.m. chainsaw attack on some dead trees. We do not pay for his services, which include not only looking after our little garden but also keeping us stocked with firewood and clearing a tennis court for our use, so we are reluctant to appear ungrateful. How can

Q. Do you have a solution for writer’s block, Mary? A friend is the best company in the world, but I haven’t been able to speak to her for months. I know she reads her emails but they bounce back with the generic reply that she cannot respond until she has completed an urgent piece of writing work. I suspect she is blocked because this piece of writing is important to her on an emotional level but she is also the authority on the subject and only 5,000 words are required. — W.M., London W3 A. In writing it is often much easier to correct something bad than to begin

Q. I own a flat and have rented two rooms out to friends from university. Now they have fallen in love. This means the three of us are often in the kitchen at the same time or watching television together at close quarters. They never stop kissing and cuddling and declaring their love – in front of me. Of course I am happy for them but even if I had my own boyfriend, I would consider PDAs TMI. How can I get them to stop without coming across as bitter?  – Name and address withheld A. This phase will probably not last long but you are right – Public Displays

Q. I have a friend who is a serious gardener. I myself am reasonably keen but not in her league. Last year she gave me some rare plants. Unfortunately I didn’t plant them very carefully and they ended up dying. She lives some distance away and I felt quite safe pretending they had flourished. With any other gardener I would have had no compunction in admitting they had died but our relationship is complicated. She’s now asked to come and stay for a local wedding and I’m dreading her discovering the truth. What can I do, Mary? – Name and address withheld  A. When she asks how the plants are

Q. I was lucky enough to marry into a family where everyone gets on well. One of my brothers-in-law was the only one with a big enough wall in his house to hang a family treasure of a fragile antique tapestry, but last year he too moved into a smaller house and the tapestry now lies in his attic. When one of us asks how the tapestry is doing he moans ‘ruined, no doubt – ruined by moths’ but refuses to discuss it further or let anyone else have a look. The tapestry may or may not be beyond repair, but this much-loved man has always preferred to keep his

Q. I have a hatred of paper napkins – eating outside, they blow away; inside, people drop them on the floor and my dogs chew them, making a horrid mess. I love the old-fashioned way of giving weekend guests napkin rings but our friends tend to drink too much and can’t remember which is theirs! We have a lot of people staying for Christmas – what is the answer? – A.E., Pewsey A. Many companies now will embroider names on to pretty napkins which you can give your guests on Christmas Eve and not only can they keep them for the whole festival holiday but they can take them home

Q. My brother, who lives in southern France, uses unsavoury words to gain my attention, such as ‘infernal swine’, ‘schweinhund’ and ‘w****r’. Being somewhat genteel myself, I am reluctant to engage in verbal fisticuffs across the ocean. His literary aspirations, I believe, may have topped off with the Biggles compendium. What strategy, Mary, would you suggest I follow to maintain some fraternal friendship yet decrease the negative tone? — Name withheld, Toronto A. Tell him you have got new software on the computer which has an annoying habit of obliterating words it does not like. This makes his emails sometimes difficult to read. For example, he said that ‘x is

Q. As a novice user of Instagram I was flattered at how quickly I gathered followers – 200 already. Many of these are old friends of 40 years or more who I never get to see, partly because my circumstances have changed – very much for the better – and I have moved out of London. Although I say it myself, I have posted 16 stunning videos, which have been viewed multiple times, but I am averaging only 12 ‘likes’ per post. Mary, how should I interpret this traffic? — M.N., Bridport, Dorset A. Unless you are selling something, and your Instagram is designed to drive commercial traffic, you should

Q. I shall be spending more time in the company of newer acquaintances in the West Country and would appreciate your advice with regard to a resurfacing problem: narcolepsy. The condition is the source of much embarrassment and I find myself at pains to explain it upfront. (People may infer spurious connections due to limited understanding – that is to say ‘narc’ is now much more closely associated with narcissistic tendencies or worse, narcotics.) In anticipation of negative reactions how can I deal with any awkwardness? I am keen to attend social events. – Name withheld, Wimbledon A. Turn your condition to your advantage by arriving with a lightweight, blown-up

Q. The Queen had the knack of making you feel that you were the only person in the room. At parties I find a few friends are listening to other people’s conversations as they listen to you, and give themselves away by interjecting a sudden response to the other conversation. Mary, what could I say that is more tactful than: ‘Am I boring you?!’ – A.S., Petersfield A. As an equalising strategy quip: ‘I must admit I was tempted to chip in to that conversation myself. I suppose we must have been boring each other!’ Q. I plan to travel from Gloucestershire to pay my respects to Queen Elizabeth, and

Q. We have made available our mews cottage – 30 yards from our main house – to a woman with small children, who has had a tough time recently through no fault of her own. She will be staying pending her divorce. Our problem is that she keeps asking us to dinner. We like her and she is a good cook and we understand that she is trying to give something back since we are not charging rent. However, our lives are just too busy to see even our very best friends more than once a month. We can’t use any of the normal excuses, e.g. that we are away

Q. How can I find out, without making things awkward, whether one of my close male friends fancies one of my close female friends? They have known each other for years but until recently were both in long-term relationships. Now she has developed a major crush on him. Is there a way I could help to move things forward? It is too risky to tell him directly, because if he’s not interested, it could spoil the whole dynamic of our group. – Name and address withheld A. Wait till you are alone with the male friend and scrolling on your phones. Randomly mention the female’s name, e.g: ‘Oh wow, X

Q. My 74-year-old husband was having drinks in the garden of some young clients when he bit down on an olive with a huge stone in the middle. He heard a crack and picked the stone out of his mouth – along with what he thought was a splinter of tooth – and threw the bits into the flowerbed. This morning his dentist told him he had thrown away a whole crown. While he could repair the crown, it will cost £500 to create a new one. Although I would have no qualms in asking someone of our own age to scrabble through a flowerbed looking for a 74-year-old man’s

Q. My parents are abroad for two months and as my flatmates in London are all, like me, working from home, I’ve moved to their country cottage to get some peace. This is an idyllic and very community-based village but one unforeseen problem has arisen. The house is at the end of a cul-de-sac lane and every time I nip out to do anything – post a letter, buy a pint of milk – I run into neighbours, each one requiring at least a five-minute chat. Short errands are taking an hour to complete. Without seeming to be unfriendly, how can I, on weekdays, give the message I am busy

Q. Everyone was divine at a very jolly lunch I attended in the Cotswolds with the exception of one person, who everyone else seems to know and like, but about whom I have always had a mild phobia. Fortunately I didn’t have to sit anywhere near him but when I wrote to my host he told me this particular man had asked for my contact details. I really don’t want him to make contact with me. How can I duck out of this in a diplomatic way, Mary? – N.H., Gloucestershire A. You will have to just say ‘do pass them on’. If an invitation from the feared figure is

Q. I have found parties frustrating this month because they have been too crowded. Is there a polite way to get through a really packed event without stopping to talk to any number of people you know and like and have things to say to, when someone you particularly want to talk to is at the other end of the room and may leave before you can get to them? – B.A., London SW1 A. It’s always worth picking up two glasses when you walk into a busy party. They will allow you to plough purposefully on towards your target. Hold the two glasses up and tell your old friends

Q. My girlfriend and I have started using a personal trainer for some joint sessions at our local gym; the sessions are generally very good and we are really enjoying them. The issue is that the trainer spends quite a lot of the time on his mobile phone and it often distracts him from what he is meant to be teaching us. Sometimes we have to ask him what we are doing next while he is scrolling on his device. We are paying a lot and expect a better service, but I find it awkward saying anything to him about his phone habits. Any suggestions? – Name and address withheld