Which behaved worse: callous Thomas Cook or cynical Barclays?
Which is worse, morally and reputationally — to be Thomas Cook, shamed by its refusal to show proper human concern, for fear of being taken to admit responsibility, over the death of two children by carbon monoxide poisoning from a faulty boiler while on holiday in Corfu; or to be Barclays, fined almost $2.4 billion (heading a list of banks fined more than $9 billion between them for similar offences) for conspiring to manipulate the foreign exchange market over a five-year period? Ethicists could agonise over that one for weeks. But in terms of customer response, it’s clear that the travel agent — whose mistake was not to reject legal advice
