Ireland

‘Where are my empty plastic bottles?’ I ran around the house screaming, after discovering my stash had disappeared. The government in Ireland has done something with the recycling laws that has made people into wild-eyed scavengers. It has introduced a scheme whereby you can feed all your empty bottles and cans into a machine in the supermarket that crushes them down and spits out a voucher – by which I mean about 20 small plastic water bottles, for example, makes you two or three euros, which is enough for a coffee, a sandwich or some money off your shopping bill. The government has done something with the recycling laws that

‘My name is Love,’ typed the help assistant, ‘and I’m a member of the Airbnb community support team.’ I was using one of those chat boxes, where someone from the company you’re grappling with, embodied in a flashing cursor, interacts with you in print on a live chat screen. I am kind and polite, I thought. No one has ever really given me credit for that before Now, I’m a big fan of the chat box. The chat box works when all other forms of customer service fail. Chances are you will get much better service if you stop expecting companies to speak to you on the phone, and start

My passport and driving licence sat on the counter but the girl stared back at me, repeating her demand. ‘I need your DVLA check code,’ she said. I told her I didn’t have the slightest idea what she was on about. ‘I need your DVLA check code,’ she said again, doing her best ‘computer says no’ stare. The Sixt rental office was in the atrium of the Hilton Hotel Gatwick, which for some reason had been heated to something like sauna temperature. I had walked what felt like a mile, pulling my wheelie suitcase, because Sixt wasn’t in the main car-hire area near the terminal exit, and hadn’t warned me

My neighbour had a surgical procedure and keeps telling me about it. Every time she starts, I shout ‘No! Please stop!’, because I’m squeamish. At the risk of distressing anyone else who is squeamish, I do need to say that she had her eyeball injected, because of what followed. Three people in four days – so having your eyeball injected must be no more unusual than having your hair cut A day after visiting my neighbour and having to cover my ears as she explained her eye op, I bumped into a lady I know outside church and when I asked after her husband she said he was going into

‘Zip my head in,’ he said, after climbing into a white jumpsuit with a mesh helmet. It was a beekeeper’s outfit, but the effect was less apicultural and more like the scene in E.T. where the special agents in biohazard suits come for the alien. The builder boyfriend was struggling with the zip around his neck so I made sure it was shut. He then fussed with the arms and legs so much, worrying about gaps, that in the end I used gaffer tape to tape his wrists and ankles. ‘Now you look like a Teletubby,’ I said. ‘Foot the ladder, will you?’ he asked. The BB had come home

‘If you are calling about sinusitis, sore throat, earache in children, infected inset bite from the UK not overseas, impetigo, shingles, or female-only uncomplicated water infections, speak to your local pharmacist.’ That is how my parents’ GP surgery now answers the phone. A recorded message telling you to go away for almost every illness you might have is read out by a very stern male voice, unnecessarily loudly. He first tells you to dial 999 for life-threatening emergencies, or 111 for anything less serious, leaving you to decide which is which. Then he tells you there are no appointments even if you wait for an answer because so many of

The girl lay slumped against a wall in front of me and someone ran to push the emergency button. I was nearly at the bottom of the Jubilee line escalator when I came across this scene. I found it shocking, but then I’m not used to drama these days. An eventful day in West Cork is popping to the small supermarket in the village to meet my friend June for a takeaway coffee while she sits in her car selling tickets for the pitch and putt lottery. Someone we know might walk past while she’s hanging out of her driver’s window passing tickets to customers, and they might climb into