Etiquette

Q. I was instrumental in finding some much-needed work for a local retired secretary/PA when I recommended her for the transcription of a handwritten historic archive which is owned by a friend. This woman once worked for me and I know her to be completely fastidious. Now she has confessed that her Mac has ‘lost’ or accidentally deleted the contents of the lengthy document she was working on — a week’s work. The helpline says there is nothing to be done. Her self-confidence has taken a huge knock. Would it be correct for me to pay for this work to be completed a second time, since I recommended her (and

Q. Following the birth of our child we were deluged with cards, gifts and money from kind family and friends. Regrettably, our system for keeping track of everything failed in the case of one card which arrived several months after the birth. We cannot remember whether this contained a small enclosure of money or if it was ‘merely’ a card. To make matters worse, we have delayed sending a thank-you note as we have been unsure how to approach the situation and we are now embarrassingly late. We do not have a phone number for the individual concerned, who lives far away, and there are no obvious mutual friends to

From Joanna Lumley Q. We receive a huge number of Christmas cards every year. When I take them all down on 6 January I feel so guilty about throwing them away that I hoard them in carrier bags. Some I make into tags for next year’s presents, but hundreds of lovely and cheerful pictures seem destined for destruction. My small study is almost overflowing, as unfortunately I save birthday cards as well. Is there any way they could be re-used or made into something charming? Who should I contact, dear Mary? Do I need counselling? With festive but anxious greetings. A. Don’t even think of throwing them away. Stack them

Q. I am extremely fond of an artist friend, despite the fact that I have never liked her work or bought any of it. I always had the excuse that it was too big for my house. Unfortunately she has given me an early Christmas present of one of her smaller paintings, about 2ft square, and clearly expects me to hang it where it can be seen by all. Mary, it is not to my taste but I do not want to undermine her fragile self-confidence by not hanging it. What is the solution? — Name and address withheld A. Take the painting to a framer and ask that a

Q. Unlike my wife, I am tiring of Netflix. Wanting a project to occupy me during these long dark nights, I invested in a marvellous wooden jigsaw puzzle from Wentworth. The 1,000-piece fine art seascape arrived and I set up a table and chair in our library in anticipation of weeks of quiet gratification. I spent the first few evenings laboriously working on the edges but this week I have seen that there has been progress made without my input. My wife and I can only assume that the culprit is our cleaner of 35 years, thinking that by adding pieces she is ‘helping’. I know she would be offended

Q. For many years my boss gave each member of his small team a very generous Christmas gift voucher from John Lewis. I was always able to put this to good use and looked forward to receiving it. Unfortunately he decided last year that these vouchers were a bit unfestive and instead we each received a large hamper from an upmarket grocer. While I know that some of my colleagues actually preferred the hamper, my husband and I were disappointed. Crystallised ginger, truffle crisps, mini Christmas puddings and jars of obscure paté sadly do not suit our perhaps unsophisticated palates, although we managed to regift most of it quite successfully.

Q. My son has moved his girlfriend into our fairly small house for the second lockdown. I am grateful for their company, but unfortunately his girlfriend has started addressing me in a baby voice. My son either hasn’t noticed or doesn’t seem to mind. Mary, as I suspect she is a little nervous of me, how can I tactfully let her know how annoying this is without ruffling feathers? She also ‘pony-trots’ between rooms, but I don’t mind that nearly as much as the baby voice.— Name and address withheld A. Collude with a good friend to call you on your mobile, timed for a moment when the three of

Q. I have a delightful young goddaughter who, thanks to the virus, I have not seen since last year. Her next birthday is looming, but since she never thanked me for my present last year, I am disinclined to give another. However, there may be a mitigating factor. Last year while her mother and I were cheering her on in a hockey match, I handed the mother a bundle of cash to give her daughter on her birthday a few days later when she had an exeat. Now I wonder if the mother even remembered to pass it on. The trouble is I can’t ask her directly: first because, if

Q. Is there a tactful way to wind up a Zoom call when one of you has more time on their hands than the other? A friend, living alone in London, Zooms me on a regular basis. He is immensely good value — and as a successful stage actor is clearly missing the audience he would have were it not for lockdown. Much as I would love to be entertained by him for lengthy periods, I need to get things done while the children are at school. How can I halt his flow without wounding his ego? — M.N., Tetbury, Glos A. With a small amount of preparation you can

Q. I would welcome your advice on a tricky family matter. For my 70th birthday earlier this year my brother gave me a voucher for £100. This could be used as credit towards a drawing of my cat to be commissioned from an artist friend of his. I duly provided photos, only to learn that the £100 would represent just 20 per cent of the list price, and the balance to be paid by me would be £400. I am wondering whether my brother is doing his friend a favour at my expense — indeed in my most churlish moments I doubt whether my brother even paid £100 to his

Q. An old friend offered to treat me to a birthday lunch, provided I choose and book the restaurant myself. (He has always hated admin.) On booking, the restaurant asked me for a £50 deposit — this to deter no-shows — and I was told this would be refundable on our arrival. When the bill was presented my friend characteristically just handed over his card without even glancing at it. The next day, on noting that my deposit had not been refunded, I rang up this agreeable local restaurant. It turned out there had been a misunderstanding. They had not refunded my account but had instead reduced my friend’s bill

Q. A year ago we sent out 150 save-the-date notices for our wedding this December. We are still going ahead, even though we can now invite only 15 people. My problem is the wedding list. Do I still send one out? We feel some people may want to give us a present even though they will not be attending a party — godparents, for example — and quite possibly some of those who have been the recipients of more than generous wedding presents from us. — Name and address withheld A. It is one thing to return hospitality for dinner parties, but you cannot command goodwill where wedding presents are

Q. I am running out of suitable responses to a friend who now has the slightest possible connection to one of our ancient seats of learning. He never mentions his own child (who is at a very new, very undistinguished university) but goes into endless detail about his girlfriend’s daughter who is in her final year at Cambridge. In particular he can’t resist sharing his delight at being allowed to drive down Trinity Street to drop off her luggage, and the excitement he feels every time one of the college servants doffs his hat and calls him ‘Sir’. Having listened to this same anecdote at least twice a term for

Q. Many years ago I was asked to officiate at a funeral for a family I did not know. As far as I was concerned the service went neither better nor worse than any other and afterwards I went along to what the undertaker used to call ‘the bunfight’ at the local pub. The mourners were facing the door and could see me come in; the widower however could not. As I approached, he began to tell the group why he wasn’t happy with the service and the things I had and hadn’t said. The guests were clearly mortified and I, not knowing what to do, simply stood like a

Q. My husband and I have spent many happy weekends in the seaside cottage of long-standing friends. Knowing how much we love it there, they have suggested that when they go away on a forthcoming long trip abroad, we should leave the city and move into their cottage. We are hesitating because they have cameras both inside and outside the cottage and, as they often mention how being able to view the footage puts their minds at ease wherever they are in the world, we are certain they will be tempted to check up on us if we stay there. Obviously we would love to go, but how could we

Q. Almost a year ago I attended the funeral of my godfather — a bachelor and distant relation whom I had seen increasingly infrequently. When I offered my condolences to his brother, he mentioned that godchildren had been very well catered for in the will and that as an executor he would be in touch with me in the coming months. I have heard nothing since. I really didn’t expect anything from the will and don’t need the money, but am simply curious about what has happened. Do I somehow raise this with the brother or just let it lie? Mary, I would greatly appreciate your advice on this awkward

Q. I have just been out to my first lunch in months. Ten of us sat around a table in a beautiful garden with wonderful food and good company. My problem was that I couldn’t fully enjoy the occasion because I felt self-conscious. I could think of nothing to say to either of the (first-rate) men who flanked me. No swanks, but I used to be considered good company — and during this lunch it dawned on me that I’ve become incredibly boring, possibly because I haven’t done anything or seen anyone for so long. Mary, I can only hope that it will become easier once I start to see

Q. Some friends persist on displaying our email addresses in large address lists when sending out round robins to all of their friends. How may I tactfully ask them to blind copy me, GDPR and all that? In chain recipe and joke emails, before you know it, there are 200 addresses included: a hacker’s dream, I’m told.— Name and address withheld A. Quite right. You need to spell out, to wilful Luddites, the potential nuisances that could arise from not using the ‘Bcc’ box. Next time reply with an email which shows only your own name in the ‘To’ section. Open with a reassurance, clearly meant for all, that everyone