Data protection

My run-in with Greta Thunderpants

The anger management counsellor stormed through the door and shouted at me to turn the heating up. Hello to you too, I thought, but I was polite because I realise we are going to get difficult customers doing B&B in West Cork, where tourists come from all over the world. At first, however, I didn’t know that this woman storming round my house was a psychotherapist. I just thought she was spectacularly rude. She was wearing a woolly hat and big coat, even though it was a typically mild West Cork autumn day, about 17°C. She got right in my face as she declared the house too cold at 11

How to find out what organisations are saying about you 

Every time I have a protracted ding-dong with a big organisation, I put in a request under data protection law to see what they’ve been saying about me behind my back. Anyone can do this. If you get into a row with a charity after complaining they’ve put your direct debit up without telling you, for example, you could then do a subject access request (SAR), asking them to send you a copy of anything mentioning you in their files, and they would send you back loads of emails in which various people in their offices discussed how to handle your complaint. The law requires them to do this, but