Your rights if you’re one of the 50,000 passengers kicked off a plane each year

United Airlines will be cursing the day someone had the bright idea of building cameras into mobile phones. Video clips showing a semi-conscious 69-year-old man being dragged from an overbooked plane after he refused to disembark went viral last week, sending the airline’s reputation into a tailspin.

For those who’ve been on a really long media-free flight for the past week, here’s what happened. Last Monday passengers boarded flight 3411 in Chicago bound for Louisville, Kentucky. But before it took off, United decided it needed to squeeze in four crew members who needed to be in Louisville for work the next day.

It asked for four volunteers to be bumped off the flight in return for $800 each but, when no one came forward, crew members picked four passengers at random. Three left ‘voluntarily’ but David Dao, a doctor, refused and was subsequently forcibly removed from the plane by police, suffering a bloodied face after he ‘fell’ in the process.