Picture the scene. You’re on a train when the following message comes over the tannoy:
‘Good afternoon, ladies and gentlemen, boys and girls.’
Are you offended? One passenger travelling on a London North Eastern Railway (LNER) train was.
‘So as a non-binary person this announcement doesn’t actually apply to me so I won’t listen,’ the commuter wrote. Remarkably, LNER didn’t simply ignore or dismiss this complaint. It apologised:
‘I’m really sorry to see this, Laurence, our Train Managers should not be using language like this, and I thank you for bringing it to my attention. Please could you let me know which service you are on and I will ensure they remain as inclusive as we strive to be at LNER.’
But is rebuking one of its employees for wishing passengers a ‘good afternoon’ really a sign of inclusivity?
As a young feminist, quite purist and strict, I would often tell men off for calling me a ‘lady’.
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