Waiting for the delivery that never comes? You’re not alone

Unless you work from home or are blessed with an understanding employer who offers flexible hours, waiting in for a delivery can feel like a sojourn to the seventh circle of hell. ‘Your delivery slot is 8am to 10am,’ intones the recorded voice. But you don’t believe a word of it. In fact, you know they’re lying, much in the same way you know the taxi driver isn’t ‘just around the corner’. No, he’s five miles away and has yet to break into third gear. So it comes as little surprise to learn that people whose delivery is late, turns up broken or doesn’t arrive at all spend on average two and a half hour sorting out the problem, That’s according to Citizens Advice, which is preparing for a rise in people seeking help for problems with deliveries. The charity says that this time last year there was a 32 per cent increase in calls about this issue, as well as a 60 per cent spike in people getting online help on 18 December as they tried to track gifts down before Christmas.