Uber was the ugly snowplough that cleared the path but its dominance is bound to fade

An Uber insider tells me not to write off the ride-hailing giant too soon, because it’s a very smart company for all its faults — and because the numbers of drivers and users for whom it is part of daily life will make it difficult for Transport for London to uphold its licence withdrawal on appeal, so long as Uber makes gestures of humility. But the moral of the story, says my source, is that as a ‘tech disrupter’ invading a regulated sector, the company created by Travis Kalanick ‘relished the fight with governments and entrenched interests far more than was normal or reasonable’, rather than seeking to be part of the urban fabric through collaboration or partnership.

Barriers to entry in ride-hailing are not high, because the software required is not so hard to replicate and there are always plenty of willing drivers. It took an ugly Uber to break through, like a snowplough on steroids, but over time its market share is bound to shrink.