Melissa Kite Melissa Kite

Time out

Melissa Kite's Real Life

issue 07 August 2010

Every so often I like to visit the ‘service’ centre of Lambeth Council, mainly because if I’m feeling down it is good for a laugh. So proved to be the case on my annual outing to renew my residential parking permit, surely the highlight of the season for appreciators of vintage left-wing madness.

When I arrived at the fabulously well appointed building in otherwise totally neglected Streatham, it was virtually empty. Only three people were sitting on the designer seats in the waiting area, and, what was more, there were eight members of staff sitting behind a long row of gleaming desks. Eight servers to three customers is the sort of ratio even Lambeth could not fail to turn to its advantage, I thought, as I settled myself in for a medium wait.

I took a ticket from the expensive-looking machine which told me I was number 56 and sure enough the huge flatscreen on the wall declared that number 53 was currently being served while the estimated waiting time was five minutes.

What happened next was extraordinary.

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