Rory Sutherland Rory Sutherland

The Wiki Man | 5 June 2010

A fortnightly column on technology and the web

issue 05 June 2010

A few years ago a leisure centre advertised ‘Keep-fit classes for the over-60s’. Nobody turned up. To broaden the appeal, they advertised ‘Keep-fit classes for the over-50s’. The sessions sold out. Not one of those joining was under 65 years of age.

How many 65-year-olds want to attend anything aimed at the over-60s? And how many small cars would be sold if advertisements showed them being driven by pensioners (the people who actually buy them) rather than elfin 27-year-olds in capri pants?

‘User imagery’ it’s called, and it is...

GIF Image

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