Melissa Kite Melissa Kite

The death of customer service

We the customer must now please the service-giver

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Graeme Thomson

What a remarkably bad electric guitar player Bob Dylan is

From the magazine
Finally, a taste of the authentic Bob Dylan live experience. On the two previous occasions that I’ve seen Dylan, in the early 2000s and again two years ago, he was disappointingly well-behaved for a man with a reputation for operating a scorched-earth policy towards his catalogue. Once upon a time, seeing Dylan live was a

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