Sir Peter Hendy’s complaints procedure

All London bus users are equal, but some are more equal than others.

Especially if your name is Sir Peter Hendy. On his way to a meeting at the Houses of Parliament today, Mr Steerpike hears that Transport for London’s ‘Commissioner’ was so incensed that a bus had shut its doors and driven off before he could board that he spent the rest of his journey furiously reporting this outrage. From the comfort of a black cab.

‘What a little bastard grass’ my cabbie source said, pointing out Hendy went to great lengths to identify exactly which driver had upset him and demanding consequences. ‘Work at TfL do you?’ the taxi driver asked his fuming customer. ‘No, I run it’ came the curt reply.

When Mr Steerpike put this tale to Hendy, he was not backing down:

‘I personally encountered poor customer service from an Abellio bus driver on route 211 – he didn’t let me on his bus at the stop outside Windsor House.