Alex Osborne

Simplifying government in an increasingly complex world

issue 11 July 2020

When it comes to saving lives during the Covid-19 pandemic, every moment counts. For doctors and nurses, that means making split-second decisions about treating desperately ill patients. For our political leaders, that means having the right information at the right time to make the right decisions, such as lifting lockdown restrictions and reopening economies while continuing to contain and control the virus.

But all of that depends on having data you can rely on, safeguarded by robust and resilient technology, and developed in partnership with those you can trust to deliver. At ServiceNow, we continue to play a key role supporting the NHS across the UK.

England and Scotland launched new test-and-trace systems at the end of May. These systems are critical to the success of any relaxation of lockdown, helping ensure that any new outbreaks of the virus are contained. Test-and-trace will also mean that any necessary reimpositions of restrictions are highly localised – allowing the majority of the country and the economy to continue operating more normally.

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