Jane Kelly

Rules for loneliness

The NHS obsession with patient confidentiality makes it harder for non-relatives to visit the sick and dying

issue 04 February 2017

An old acquaintance died recently. A friend of mine, who was closer to him than I was, rang to tell me. She’d known him for 40 years and looked after him at various times when he fell ill. He was diagnosed with cancer three weeks ago and died suddenly in hospital last week. She tried to find out what happened, but as she is not next of kin (he had no relations) she will probably never know. Within the monolith of the NHS, patients, particularly the elderly, are able to disappear from view as effectively as prisoners in the Soviet gulag. If they don’t re-emerge alive, no except a close relation can discover why.

I first realised this two years ago when I moved from London to Oxford, and tried to carry on volunteering as a hospital visitor. A neighbour broke her leg. When I arrived at the hospital, it proved impossible to see her.

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