Rico Back’s departure is a first-class opportunity for Royal Mail

The Royal Mail worker who rang my bell to deliver an Amazon package on Friday was wearing a glittery ball gown because she and her colleagues were fundraising for local hospitals: ‘Two thousand quid so far,’ she said cheerily as she accepted my donation and thanks. But if I had asked her what she thought of the performance of her ultimate boss Rico Back — chief executive of Royal Mail until his sudden departure after less than two years in the job — I suspect she might not even have recognised his name, so remote has this German-born, Swiss-resident big shot been from the front line of his organisation’s role in keeping us all in touch with each other during the lockdown. Back himself reportedly chose to sit it out from his ‘luxury penthouse’ in Zurich: the most colleagues had seen of him lately (a well-placed source tells me) was a talking head on Zoom ‘as if he was casting a Eurovision vote’.