The engineer from Beko arrived and got to work trying to mend the new fridge.
Having spent a very long time on the phone to customer services being grilled about my part in its apparent downfall, I was under no illusions that he was going to try and pin this on me.
During two extremely unpleasant calls to an 0333 number, I had been subjected to a series of interrogations worthy of Guantanamo Bay.
Trick questions abounded, and the chilling impression was given that they knew I would incriminate myself, it was just a matter of time. And they had all the time in the world. They could keep me on the line asking me baffling details about my fridge until I tripped up and let slip that I had done something that invalidated the warranty.
Because I had done nothing to the fridge apart from buy it, have it delivered, switch it on and place some food items inside it, I was at a loss to know how to respond to their hostile line of questioning.
They accused me of shoving food up against the inside back wall (the cardinal sin of fridge management); they accused me of being unreasonable because I couldn’t say instantly exactly when I had bought it, and of stretching all credulity when I asked if I might go and look at my credit card statements.
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