Melissa Kite Melissa Kite

Real life | 9 August 2018

I was all but strapped to a sloping board with a wet towel over my airways

issue 11 August 2018

The engineer from Beko arrived and got to work trying to mend the new fridge.

Having spent a very long time on the phone to customer services being grilled about my part in its apparent downfall, I was under no illusions that he was going to try and pin this on me.

During two extremely unpleasant calls to an 0333 number, I had been subjected to a series of interrogations worthy of Guantanamo Bay.

Trick questions abounded, and the chilling impression was given that they knew I would incriminate myself, it was just a matter of time. And they had all the time in the world. They could keep me on the line asking me baffling details about my fridge until I tripped up and let slip that I had done something that invalidated the warranty.

Because I had done nothing to the fridge apart from buy it, have it delivered, switch it on and place some food items inside it, I was at a loss to know how to respond to their hostile line of questioning.

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