Quite out of the blue, the insurance company rang to say that the Polish driver has admitted liability and my car is to be fixed. This came as a shock and forced me to reevaluate certain prejudices I once held to be self evident. I had, for instance, entirely written off the possibility of a foreign driver coming clean about hitting my car. But he has.
I had also discounted any likelihood of an insurance company insuring something. But mine has come up trumps after forcing me merely to gaze into the first circle of hell — abandon all hope of keeping your no claims bonus, you who enter here. This involved spending many hours on the phone to people called Kevin who were clearly writhing on the floor of the call centre taking their last-ever customer inquiry before slashing their wrists with the edge of my claim form.
In the end, the breakthrough came when I gently but firmly talked a Kevin through the finer points of the insurance business.
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