Someone calling herself the Aviva Customer Experience Manager has been in touch.
I’m not entirely sure what sort of experience she was intending to give me but she ended up giving me a thoroughly horrible one.
I wonder if Aviva employed the Customer Experience Manager on the basis of her ability to give people horrible experiences or if the Customer Experience Manager has gone rogue.
In either case, she sent me a letter which she said was a full response to my complaint about the slow progress of my phantom car crash battle with the Slobs.
I have been puzzled, as you know, as to why we do not seem to be easily defeating their claim for back injuries when I have mobile phone pictures of their unblemished car.
The Customer Experience Manager is, and I quote, ‘very sorry to hear that you are unhappy that an apparently low speed impact last November has led to a claim on your policy and that this is having an effect on your renewal premium’.
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