One thing Lorraine Kelly does not say in the Wayfair advert is: ‘What if I fancy getting my money back for an item that hasn’t arrived?’ I guess they’ve only got 30 seconds, and it’s a wee bit complicated. This is a shame because I’ve always rather enjoyed myself on Wayfair.
When the wrong bed arrived, they set about despatching so many beds to me that I ran out of storage space until the right one randomly materialised. So when it came to ordering a new mattress for another bed I returned for more, thinking that if it went wrong I might get deluged in the EU mattress mountain.
The mattress didn’t appear, reliably enough, and I got an email a few days later saying it had not been despatched from the supplier. I looked forward to the usual apologies, followed by the arrival of 36 mattresses.
Ten days later, however, I had to call customer services, whereupon a cheerful lady said they would sort it out.
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