Oh, I suppose I might as well give it a whirl, I thought, as the recorded voice began its dirge: ‘If you are calling to cancel your BT service, please press one…’
It would have been more accurate to say: ‘If you never use your landline and have only now, while doing your New Year financial panicking, noticed you pay twice as much for your broadband and phone package as you thought and have had a mild stroke from the shock, press one.’
I pressed one and the voice said I was in the queue for an adviser. The line then went dead-sounding, possibly to make me give up. But I didn’t. And after a while it beeped and an impossibly cheerful Scottish chap, who I could have sworn introduced himself as Callum McCallum, said: ‘I am with your customer value team!’
I told him I was a customer who would like some value.
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