Mark Mason

Poor form

The customer-service questionnaire is a sign of a company that doesn’t trust its staff to care

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Sean Thomas

How debauchery turns to tragedy in towns like Vang Vieng

I still remember the first time I saw Vang Vieng, in Laos. It was many years ago, before the Chinese began pouring money in (such is the scale of Chinese investment, Laos now has high-speed rail). I was driving one of the very few rentable 4x4s in the country, picked up in the sleepy capital

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