Andrew Neil

Our transport system is not even ‘Third World’

Andrew Neil offers a despairing snapshot of cancelled trains, ludicrously expensive rail tickets, hell at Terminal 5, non-existent customer service. Does anyone want to fix this?

issue 10 May 2008

To Liverpool to chair the annual conference of the British Chambers of Commerce, stout yeomen of the country’s small- to medium-sized businesses. I’ll let the train take the strain, I thought, and burnish my green credentials, even though I planned to travel on a Sunday, which meant the normal two-and-a-half-hour trip would take an extra hour. In fact, it was my wallet which felt the strain first: Richard Branson’s Virgin charged me £320 for the privilege of a first-class return from London, an obscene amount of money for a modest train ride. (I can fly business class to Nice and back for less!) Undaunted, I arrived at Euston in plenty of time for a 4 p.m. departure. That’s when it all went pear-shaped. The concourse was packed tight with people all staring at departure boards displaying the same word in capital letters: ‘DELAYED’ (to be strictly accurate some carried another word: ‘CANCELLED’).

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