The Chairman of the Royal College of GPs recently said that ‘general practice has radically altered over the last five years, with ballooning workloads and more and more patient consultations having to be crammed into an ever-expanding working day.’
The blame for this tends to be put on a growing and ageing population or an ever-increasing range of ailments. It might also be put on the last Labour government for changing the way in which GPs work, by rewarding them for preventing, not just treating, illness.
Whatever the cause, the solutions are more numerous and often ineffective. NHS Direct is for the most part staffed by poorly trained non-medics who regularly tell people to go to hospital for fear of being sued if the caller dies. Meanwhile, many doctors I have talked to have complained bitterly about the proliferation of forms to be filled in, staff assessments, diversity checks and all the other management — rather than medical — issues which clog their day.
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