The ancient Babylonians and Hebrews would have been excellent publicans or restaurateurs, since they knew, as did John Wesley, that cleanliness was next to godliness. By prioritising mundane cleaning tasks, the number of things that can go wrong in a pub is dramatically reduced. Clean beer lines and glasses ensure good beer. And clean kitchens, tables and cutlery help to prevent a plethora of potential problems, which can drastically undermine even the most high-falutin celebrity chef.
McDonald’s realised this years ago and conquered the world – and Wetherspoon copied McDonald’s. Both companies are at the very top of the local authorities’ publicly available league tables for cleanliness.
The key to running a company like Wetherspoon, with 43,000 staff, is always to tap the knowledge of employees. Their collective insight far outweighs that of senior management.
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