My eight-year campaign to cancel my mobile phone contract

The man in the phone shop greeted me with what I presume is a look specifically designed and reserved for those asking to cancel their contracts. This look could best be described as ‘You are dead to me. Get out.’

I have been trying to cancel this contract for many years. I never use the phone, I have another one, with another company. But the bill for the old Sim card still comes out of my bank account and I can’t work out how to make it stop.

I rang them as usual at the start of the year – this has been my New Year’s resolution for seven or eight years now – and a nice enough man on this phone line explained to me that he couldn’t possibly cancel my contract over the phone, I would need to go into the shop.

So I went into the shop, and, you guessed it, the very first thing the man in the shop said to me was that he couldn’t possibly cancel my contract in the shop, I would need to ring the phone line.