The Telegraph reports this morning that British Gas owner Centrica is attempting to shrug off a sharp drop in customer numbers with a range of new tariffs.
In the first three months of the year, Britain’s biggest energy supplier lost 224,000 customer accounts – more than in the whole of 2015 – as customers turned to rival companies. The company has lost customers for five consecutive years, from highs of almost 16 million residential gas and electricity accounts in 2010. Now it has just over 14.4 million accounts. Iain Conn, chief executive, said that Centrica planned to introduce ‘a number of innovative new tariffs’ for customers in coming months, following energy regulator Ofgem scrapping its four-tariff limit last week.
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Meanwhile, more than 11 million households across the UK could be owed a total of £1.5 billion from their energy suppliers, according to new research. After
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