It’s hard to think of anything more badly run than a Chinese bank. Somalia perhaps, or the BBC’s remuneration committee. Certainly, Beijing’s embattled lenders make ours look like paragons of financial rectitude. We may dislike RBS et al for bringing our economy to its knees, but at least we’re not saddled with a cabal of banks inextricably linked to whoever resides in Downing Street.
Let’s start with good old-fashioned service. We may complain about our banks, how they all look the same and bombard us with adverts that would patronise a two-year-old. But at least they pretend to care. China’s banks don’t. Service is dire wherever you go. Internet or mobile banking ranges from poor to non-existent. A few make an effort, notably China Merchants Bank, a mid-range lender from the south of the country. But for most big Chinese high-street names, ‘service’ means an unsmiling clerk with breath that would scrape enamel off a sink.
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