Melissa Kite Melissa Kite

I have been locked out of my pension

The Fidelity website is impenetrable to someone like me

[mikkelwilliam]  
issue 12 November 2022

With only five to ten more years to work out how to log in to my pension plan I need to get a move on.

The Fidelity website is so impenetrable to someone like me that, aged 50, I fear I will have run out of time to get access to ‘planviewer’ by the time I am 65, never mind 55.

They write to me all the time, asking me to verify this or that by scanning a QR code and entering a reference, along with my National Insurance number, but it never works.

‘Sorry, we are unable to find your details in our system. Please make sure you have entered all of your information correctly. If the problem persists, please call us on…’

Persists? It never stops. It’s been defeating me for years. When I email to tell them I can’t log in they send back an email which is encrypted so I have to log in to see their answer about why I can’t log in.

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