Rory Sutherland Rory Sutherland

Have the people who design trains and airports noticed that laptops exist?

The public provision of tables is so bad that Starbucks now earns $15 ­billion a year renting out horizontal surfaces

issue 06 December 2014

It’s taken years to work this out, but there is a subtle art to designing an airport lounge. 1) Install power sockets and add useful tables and comfortable chairs… 2) make sure these three items are never located in the same place. You can sit comfortably, use a laptop or even charge it — but do not attempt more than one of these at the same time. In this way, almost all the gains made in information technology are being eroded by the uselessness of furniture designers and the mean-spiritedness of the people who design public spaces.

When I first installed a computer at home, I had something called ISDN which was only available from a socket in my second bedroom, so I set up a properly ergonomic desk and chair in the room, added a large screen, a proper keyboard and a mouse, and saw that it was good. Then WiFi came along and, finding that I could no longer be bothered to sit in the bedroom, I switched to using a laptop downstairs.

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