‘Hello, Vodafone customer s…, can I h…you?’
This is typical, I thought. I’m ringing to complain about them charging me £137.08 for one phone call to directory inquiries and I can’t even hear them properly because the mobile reception they provide me with is so rubbish.
‘Hello? Can you hear me?’
‘Y… I can h… you fine!’
‘Well, I can’t hear you very well. Wait a minute…’ I got up from my desk and went to the front of the house, near the street. ‘That might be better. Can you still hear me?’
‘Yes, I c… … you fine!’
‘Oh, never mind. Look, I want to ask you again about this phone call to 118 000 you’ve charged me £137.08 for. I spoke to someone in your department a few days ago and they said the charge was down to Orange directories. But I’ve contacted Orange and they’re adamant that the charge is down to you.
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