First names are for friends and family, not bosses and builders

Recently I was listening to Lieutenant-General Tyrone Urch, the army’s Commander Home Command, being interviewed by Martha Kearney on Today. I cannot remember what he was talking about, because I had become quite agitated by the officer’s insistence on using Ms Kearney’s name in every response: ‘Good morning, Martha… It absolutely is, Martha… The things the military is able to do, Martha… I’m no biochemist, Martha…’ On and on it went, this patronising and repeated use of the interviewer’s name.