Energy, pensions, property and savings

The gap between the best and worst performing energy firms is the widest ever, according to Citizens Advice.

Small energy firm Extra Energy attracted 80 times more complaints than the best performing supplier SSE between April and June. Extra Energy received 1,791 complaints per 100,000 customers, which was worse than its record low of 1,682 complaints in the previous quarter. SSE improved its ratio to just over 22 complaints, the charity found. Gillian Guy, chief executive of Citizens Advice, said: ‘The latest league table shows some suppliers are getting much better at sorting out their customers’ problems, but it’s disappointing to see others getting worse at dealing with complaints.’ The second and third worst suppliers on the list, Co-Operative Energy and Scottish Power, also received more complaints than in the previous three-month period. Pensions British firms’ pension deficits spiralled by another £100 billion in the last month alone as record low interest rates sent liabilities through the roof, The Telegraph reports.