Next month I will break the habit of a lifetime and wait until the red reminder before paying my telephone bill. I will do so because BT has decided to charge me £33 a year for the audacity of paying my bill by cheque.
BT is penalising people who pay by cheque because it wants us all to pay by direct debit. As it happens, I’m happy enough to pay by direct debit for some things: namely bills which are for a fixed amount of money every month. I would be perfectly happy to pay my telephone bill online, too, so long as I was in control of the transaction. What I refuse to do is to open my bank account to BT and say: ‘Here, take what you like.’ If someone intercepts my phone line and fraudulently redirects all my calls via Moldova I want to know about it first — not after BT has emptied my bank account.
Businesses love direct debits because they are cheap and because we frequently forget to stop them, meaning that we end up paying for goods and services that we really intended to cancel but never quite got round to doing so.
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