Diary – 26 January 2017

Did you know that if you use the f-word while talking to a BT representative, they hang up on you? Here’s how our conversation went when I finally got through after several abortive attempts and ‘holding’ for at least 15 minutes. Me: ‘I’m ringing because the engineer who was supposed to come between 8 a.m. and 1 p.m. has not turned up. I’ve been waiting for over five hours. My name is xxx, my reference number is xxx.’ BT man: ‘Could you give me your date of birth and the first line of your address?’ Me: ‘My date of birth is xxx, my address is xxx. This is the third time I’ve been asked.’ BT man: ‘I’ll have to ask you a few more questions for security reasons…’ Me: ‘Oh please, can you just tell me, where is the fucking engineer?’ BT man: ‘It is against BT policy to use bad language.’