Q. I am not expected to pay rent at the cottage which has been lent to me by a super-kind friend-of-a-friend who stepped in when she heard I would be homeless in the short-term. Unfortunately she didn’t mention that, although there is wifi in the cottage, the signal is so patchy it effectively means I can’t work here. Even mobile phone calls keep cutting out and I have to walk for a mile up a hill to be able to speak to anyone. How can I, without seeming ungrateful, get across the message that, generous as she has been, in 2020 a cottage without reliable wifi is no good to anyone except a hermit?
— Name and address withheld
A. Rather than grumbling, why not take the reins on this issue and ring the broadband provider to see what the difficulties are? Then find the solution — for example, you may have to switch to a rival provider to get a better service.
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