Q. I was instrumental in finding some much-needed work for a local retired secretary/PA when I recommended her for the transcription of a handwritten historic archive which is owned by a friend. This woman once worked for me and I know her to be completely fastidious. Now she has confessed that her Mac has ‘lost’ or accidentally deleted the contents of the lengthy document she was working on — a week’s work. The helpline says there is nothing to be done. Her self-confidence has taken a huge knock. Would it be correct for me to pay for this work to be completed a second time, since I recommended her (and also because she is broke)?
— A.H., Edinburgh
A. How kind of you to have tried to help. Unfortunately it would be wrong for you to pay for her mistake as this would reduce her self-confidence further. However, the good news is that helplines can be wrong.
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