Q. I am a concierge for a high-net-worth individual. She likes to communicate with me mainly via WhatsApp voice messages and it’s not unusual to receive ten of these a day. The messages are often lengthy and I find it tedious having to listen carefully right to the end in case I miss some vital instruction. For example, she might be talking about the dinner she went to the night before but embedded within her ramblings could be: ‘By the way, could you get the plumber back urgently to the London flat – water is leaking from the basin in my bathroom.’ How can I tactfully ask her to waste less of my time?
– J.L., London SW11
A.
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