Q. There is a Tube stop next door to my place of work but I now walk in each day. As I get close to the building, I often run into acquaintances who want to chat. Mary, is there an elegant way to cut short such conversations without causing offence? I can’t say that I will be late for work, as they know I own the business.
— Name and address withheld
A. Why not order a click-and-collect coffee from the nearest outlet? Everyone knows that late-comers disrupt the queuing system and receive a less enjoyable product. Rather than taking offence, would-be momentum-halters will instead empathise with your expressed frustration at not being able to stop for a chat.
Q. I enjoy modest success as an author, but I am perplexed at the behaviour of my much-loved brother, who has the idea that he should be the recipient of a complimentary copy of every new book.
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