BT need to be more broad minded

Success – of a sort. I first contacted Virgin Media seven weeks ago as I wanted to change from dial-up to broadband. Yesterday (after some five weeks of almost daily nagging) I was sent a text message that my ‘Virgin broadband service is now active’. Why the delay? Virgin blamed BT, and BT wouldn’t speak to me as I was not a retail customer. During the five-week impasse, I asked BT – retail sales division — how long it would take to set up its broadband on my (BT) telephone line. Five working days, I was told. If BT can fix broadband for its own customers so quickly, why not for Virgin’s? Time to end BT’s effective monopoly on telephone lines, I reckon. Why not total success, therefore? Probably because of my incompetence I can’t get the broadband to work.