British jobs, British workers and this government

Chris Grayling gave a speech today that mirrored his response to the recent work experience brouhaha: punchy, practical and broadly persuasive. Except there were some parts that might cause a few jitters, and which are certainly representative of jitters along Downing Street. First, this passage:

‘It’s easy to hire someone from Eastern Europe with five years’ experience and who has had the get-up-and-go to cross a continent in search for work. But those who look closer to home find gems too. Very often the surly young man in a hoodie who turns up looking unwilling to work can turn into an excited and motivated employee.’

‘I personally think that anyone who offshores customer service is mad. We all know how frustrating it can be speaking to a call centre operator overseas who works from a set script but doesn’t get what your problem is.’