Melissa Kite Melissa Kite

As long as jokes remain legal I’ll keep on making them

My horse insurance company has written a three-page letter of complaint because I poked fun at its marketing campaign

issue 22 February 2020

Mr Benn has been in touch because he wants a right of reply to an article I wrote about my horse insurance.

Yes, I am aware that sentence makes no sense, but this is the world we live in. You may remember I was surprised to receive my insurance documents for Darcy the thoroughbred with a covering letter from the 1970s children’s TV character.

For reasons I could not make out, my insurers had gone from being a reassuringly serious-looking outfit called Equine and Livestock to being called the Insurance Emporium in big loopy letters with a logo that was a bowler-hatted, waving Mr Benn.

All things considered, the incongruity seemed fair game. So I cracked a few jokes about it in the pursuit of happiness.

And now the company has been in touch to explain itself in a lengthy, serious and extremely detailed three-page letter.

I cannot reproduce the response of the Customer Experience Manager word for word here as it would take up all of this page and several others.

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