Mr Benn has been in touch because he wants a right of reply to an article I wrote about my horse insurance.
Yes, I am aware that sentence makes no sense, but this is the world we live in. You may remember I was surprised to receive my insurance documents for Darcy the thoroughbred with a covering letter from the 1970s children’s TV character.
For reasons I could not make out, my insurers had gone from being a reassuringly serious-looking outfit called Equine and Livestock to being called the Insurance Emporium in big loopy letters with a logo that was a bowler-hatted, waving Mr Benn.
All things considered, the incongruity seemed fair game. So I cracked a few jokes about it in the pursuit of happiness.
And now the company has been in touch to explain itself in a lengthy, serious and extremely detailed three-page letter.
I cannot reproduce the response of the Customer Experience Manager word for word here as it would take up all of this page and several others.
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